Tool Tip Manager™ Support
Home \| Order \| Download Help \| Support Debug Output Debug output is controlled using the Advanced tab on the properties dialog. When you check the Enable debug mode box, Tool Tip Manager™ will output debug messages that may be viewed using the free DebugView utility. Click here to download DebugView. Checking the Write debug messages to log file box will cause the debug messages to be also be written to a log file. If you also check the Overwrite previous log box, any previous log will be replaced by the new log. Unchecking the Write debug messages to log file box will cause the log file to be closed and stop new messages from being written to the log; however, debug messages will continue to be output as long as Enable debug mode box is checked Installation Problems Sometimes the setup program will report: Error reading from file <path>ToolTipMgr.msi. Verify that the file exists and that you can access it. This is a known problem with the Windows® Installer program that can occur when attempting to install from an network share or a drive created with the subst command. To circumvent this problem, simply copy ToolTipMgr.msi to a folder on a local drive such as the desktop or c:\ and then run the setup program from the new location. Determining the Version There are two ways to determine the version. Select start, Settings, Control Panel, Add or Remove Programs. Find and click Tool Tip Manager and then click the Click here for support information link. Open My computer and navigate to the c:/program files/Tool Tip Manager folder. Right-click ToolTipMgr.dll and select Properties. Click the Version tab. Reinstalling or Installing a New Version Select start, Settings, Control Panel, Add or Remove Programs. Find and click Tool Tip Manager and then click Remove. Install the new version. Log off and then log back on. This should reload the new Tool Tip Manager™ into Windows® Explorer. Note: If the expected new features do not appear to be working, you may need to restart your computer.

Tool Tip Manager™ Support

Debug Output

Debug output is controlled using the Advanced tab on the properties dialog.

When you check the Enable debug mode box, Tool Tip Manager™ will output debug messages that may be viewed using the free DebugView utility. Click here to download DebugView.

Checking the Write debug messages to log file box will cause the debug messages to be also be written to a log file. If you also check the Overwrite previous log box, any previous log will be replaced by the new log.

Unchecking the Write debug messages to log file box will cause the log file to be closed and stop new messages from being written to the log; however, debug messages will continue to be output as long as Enable debug mode box is checked

Installation Problems

Sometimes the setup program will report:

Error reading from file
<path>ToolTipMgr.msi. Verify that the file exists and that you can access it.

This is a known problem with the Windows® Installer program that can occur when attempting to install from an network share or a drive created with the subst command.

To circumvent this problem, simply copy ToolTipMgr.msi to a folder on a local drive such as the desktop or c:\ and then run the setup program from the new location.

Determining the Version

There are two ways to determine the version.

Select start, Settings, Control Panel, Add or Remove Programs. Find and click Tool Tip Manager and then click the Click here for support information link.
Open My computer and navigate to the c:/program files/Tool Tip Manager folder. Right-click ToolTipMgr.dll and select Properties. Click the Version tab.

Reinstalling or Installing a New Version

Select start, Settings, Control Panel, Add or Remove Programs. Find and click Tool Tip Manager and then click Remove.
Install the new version.
Log off and then log back on. This should reload the new Tool Tip Manager™ into Windows® Explorer. Note: If the expected new features do not appear to be working, you may need to restart your computer.